1. Who we are
This privacy notice applies to retconic.com (the “Site”), operated by Retconic, a sole trader based at 39 Elm Grove Road, Farnborough, Hampshire, GU14 7RD, United Kingdom. We are the data controller for the personal data you provide through the Site.
Registered with the UK Information Commissioner’s Office under registration number ZC085750.
For any privacy-related question, contact us at brandon@retconic.com.
2. What data we collect
We only collect personal data you give us directly:
- Email address — when you subscribe to our newsletter or request the free bundle.
- Name, email, and message content — when you contact us through the contact form or by email.
- Order details — when you buy a product. Payment is handled by a third-party marketplace (TBC at launch); we do not see or store card details.
We do not collect special category data, and we do not knowingly collect data from anyone under 16.
3. Analytics and cookies
We use Plausible Analytics for privacy-first website analytics. Plausible does not set cookies, does not collect personal data, and does not track you across sites. Aggregate data is held in the EU.
The Site does not set tracking cookies. The only cookies we may set are strictly necessary cookies for things like remembering you have dismissed our cookie banner. See our Cookies notice for details.
4. Lawful basis
We rely on the following lawful bases under Article 6 of the UK GDPR:
- Consent — for newsletter signup and the free bundle waiting list. You can withdraw consent at any time.
- Contract — to process orders and deliver products you purchase.
- Legitimate interests — to respond to messages you send us and to keep the Site secure.
5. How we use your data
- To send you the newsletter and product updates you signed up for.
- To deliver products you have purchased.
- To respond to messages you send us.
- To keep the Site working, secure, and reasonably free of spam.
We do not sell your data. We do not share it with advertisers. We do not use it to train AI models.
6. Who we share data with
We share data only with service providers who help us run the Site. These include:
- Email service providers — for sending newsletters and transactional email (Resend, hosted in the EU).
- Third-party marketplaces — where products are sold (TBC at launch). Their privacy notices apply to data you give them.
- Hosting providers — the company that runs our servers (Vercel).
All providers are bound by data-processing agreements. We do not transfer personal data outside the UK or EU without appropriate safeguards.
7. How long we keep data
- Newsletter subscribers — until you unsubscribe.
- Customers — for the period required by UK tax and accounting law (typically 6 years).
- Contact form messages — up to 12 months unless ongoing correspondence requires longer.
8. Your rights
Under UK GDPR you have the right to:
- Access the personal data we hold about you.
- Correct any data that is inaccurate.
- Ask us to delete your data.
- Object to or restrict our processing.
- Receive your data in a portable format.
- Withdraw consent at any time.
- Complain to the UK Information Commissioner’s Office (ico.org.uk).
To exercise any of these, email brandon@retconic.com. We’ll respond within one calendar month.
9. Security
We use reasonable technical and organisational measures to protect personal data, including HTTPS across the Site and access controls on internal systems. No system is perfectly secure, and we encourage you not to send sensitive information by email.
10. Changes to this notice
We may update this notice from time to time. The “Last updated” date at the top reflects the most recent version. Material changes will be flagged on the Site or by email if you’ve subscribed.
11. Complaints
If you have a complaint about how we handle your data, please contact us first. You also have the right to complain to the Information Commissioner’s Office: ico.org.uk, or call 0303 123 1113.